Platform Analytics

Track throughput, failures, and latency to keep SyncMyOrders running smoothly.

Platform analytics surfaces how your automations perform over time. Use it to spot slowdowns, error spikes, or volume changes before they impact customers or partners.

What you can monitor

• Scenario run volume and success rates by day or channel.
• Latency for critical paths like order intake, fulfillment routing, and customer notifications.
• Error types grouped by agent, capability, or connection.
• Trigger health for schedules and webhooks to confirm events are still flowing.

Practical uses

• Establish baselines for peak hours and alert when throughput drops unexpectedly.
• Prioritize reliability work by focusing on the agents or connections with the highest failure counts.
• Validate the impact of new deployments by comparing pre- and post-release metrics.
• Share trends with support and operations so they can inform merchants or partners proactively.

Next steps

• Decide which metrics matter most for your business (e.g., order-to-ship time, webhook success rate).
• Set alerts on leading indicators rather than waiting for failed orders to pile up.
• Pair analytics with invocation history for drill-down into specific incidents.